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The New Yorker Store F.A.Q.

Thank you for supporting The New Yorker.

For further assistance, please e-mail thenewyorker@fhcustomercare.com or call us at 800-444-7570 (515-243-3273, if outside the United States). 


Placing an Order

Can I adjust my order? 

Possibly. If you have not yet received shipping confirmation, we may be able to update your mailing address or cancel the order. Please e-mail thenewyorker@fhcustomercare.com, and we’ll make every effort to accommodate your request. 


Once an order has been processed for shipping, it is not possible to make changes. Please note that all orders are subject to our Return and Exchange Policies (see: Returns and Exchanges), and adjustments to your order are not guaranteed until a member of our team has confirmed the change. 


What types of payment do you accept? 

The New Yorker Store accepts Apple Pay, Amazon Pay, Google Pay, and PayPal, along with Visa, Mastercard, American Express, and Discover cards. 


When will my account be charged?

All orders placed through The New Yorker Store are charged the full cost upon checkout. If you see additional pending charges on your account, please allow up to three business days for processing before reaching out to thenewyorker@fhcustomercare.com to report a billing error. 


If I send an item from The New Yorker Store as a gift, will the recipient see its price? 

Store receipts include some details, such as the name of the item and billing address, but do not specify the amount paid. 


Can I place an order over the phone?

Orders can be placed through newyorker.com/store only. If you have trouble accessing the Web site, please reach out to us at thenewyorker@fhcustomercare.com. We’re happy to help. 

 

Can I request a size or color that is not yet offered through The New Yorker Store? 

Not at this time. If an item does not appear on the Web site, it is not currently available. 


The New Yorker Store has run out of an item that I just ordered. What happens now? 

Our sincere apologies for the mixup. We make every effort to insure our inventory is accurate; in the rare event that an ordered item is out of stock, our team will contact you as soon as possible. If you’d like, you can exchange the item for another of equal value. If we don’t hear back from you within five business days, we reserve the right to refund your order in full. 

 

How do you calculate sales tax? 

Sales tax is applied to all domestic orders and is calculated based on the applicable sales-tax and use-tax laws in each state. 


Does the store earn a commission from affiliate partners?

The New Yorker may earn a portion of sales from products and services that are purchased through links on our Web site as part of our affiliate partnerships with retailers.


How do discounts and other special offers work? 

New Yorker subscribers may be eligible for store discounts, which will be communicated via e-mail. All discount codes (subscriber or otherwise) must be entered before checkout and may be limited to specific time periods, items, and shipping locations. Please refer to your in-box or the item’s product page for more details. 


Our friends in the Legal Deptartment would like to add: “Unless otherwise specified, product prices already reflect discounts. All offers are limited to the stock on hand; no rain checks or vouchers are available unless otherwise noted. Offers are not valid after purchase, on prior purchases, or on gift cards, gift certificates, taxes, shipping, or handling and processing charges. The purchaser must pay any applicable sales tax. Offers also may not be combined with any other sale, promotion, discount, code, promo, coupon and/or offer. Promotions have no cash value and cannot be sold, transferred, or otherwise bartered. They are void where prohibited, taxed, or otherwise restricted. Returns or cancellations of any portion of a purchase require equal forfeiture of the offer or an amount equal to the offer. We have the right to end or modify any promotion at any time at our sole discretion, and other restrictions may apply. These offers only apply in the United States unless otherwise noted.”

Preordered Items

I ordered an item that was listed as a “preorder.” When can I expect it to arrive? 

When an item is listed as a preorder, it is not ready to ship at the time of purchase, so it will be sent to you at a later date. Please note that any order that includes a preorder item will not ship until every item in the order is available. 


To find out when your item is expected to arrive, please refer to your order confirmation e-mail or the item’s description on the Web site. Although we make every effort to provide accurate estimates, shipping and delivery dates are not guaranteed (unless otherwise noted), as they can vary based on demand and unanticipated production delays. If your order has been affected by a delay, you will be notified via e-mail as soon as possible, which is to say: if you have not received an update, we do not have that information readily available yet.


When will I be charged for a preordered item? 

All orders, including preordered items, will be charged the full cost upon checkout.


Shipping


When can I expect my order to ship? 

Most orders ship within two to three business days. Preorders are not ready to ship at the time of purchase, so they will be sent to you at a later date—and any order that includes a preorder item will not ship until every item in the order is available. 


Please note that, although we make every effort to provide accurate estimates, shipping and delivery dates are not guaranteed unless otherwise noted. 


When can I expect to see tracking information?

As soon as your package ships, tracking information will be sent to the e-mail address associated with your order. If your tracking information appears to be missing, please allow up to three days for processing (and check your in-box’s spam folder) before reaching out to us at thenewyorker@fhcustomercare.com.


Once it ships, how long will my order take to arrive?

Domestic orders normally arrive within three to seven days of shipping, unless otherwise noted. International orders, on the other hand, must pass through your country’s customs office before being released for final delivery. They normally arrive within two to four weeks of shipping but may experience additional delays. 


Once an order leaves our facility, it is unfortunately outside of our control. At that point, the best way to learn more about your package’s whereabouts, estimated delivery date, or shipping delays is to contact the carrier.


My item was shipped weeks ago but has yet to arrive. Could it be lost in the mail? 

Possibly. A package can be claimed lost within sixty days of shipment, so you have some time to request a refund or reshipment, if stock permits. 


If you received tracking information for an order but the order has lingered in the “pre-shipment” or “label created” stage for over two weeks, reach out to us at thenewyorker@fhcustomercare.com. Please note that shipping delays are likely to occur if an incorrect address was provided at checkout, and The New Yorker Store is not responsible for packages lost as a result. 


If you have yet to receive your package four weeks after it shipped (six weeks, if outside the United States), please reach out to us at thenewyorker@fhcustomercare.com to investigate. 


If your package is returned to us owing to a shipping error, our team will reach out to you via the e-mail address associated with your order. We’ll do our best to get an updated shipping address from you, but, if a response is not received within five business days, we reserve the right to refund your order. This policy applies to all orders, including limited-edition and preorder items; however, if your order was shipped in multiple packages, we are able to provide refunds only for the packages that are returned to us. 


Help! My shipping information indicates that my order was delivered, but the package isn’t here. 

On rare occasions, shipping carriers can mark a package as delivered before delivering it—sometimes up to five days early. (We were surprised to hear this, too.) Your carrier may have more information. 


If your package hasn’t appeared after five days and you’ve double-checked with your neighbors, please reach out to us at thenewyorker@fhcustomercare.com.


My shipping address is outside of the United States. Will I owe a customs or import fee? 

Fees vary by country, so you may want to contact your local postal or customs office for more information. 


It’s worth mentioning that, if your country does have a customs or import fee, it is the sole responsibility of the purchaser; The New Yorker Store is not responsible for any charges once the package has left our facility. If any applicable fees are not paid at the time of delivery, the package will be returned to us, at which point we can issue a refund. 



Returns and Exchanges


How do I exchange or return an item?

Please reach out to thenewyorker@fhcustomercare.com within thirty days of receiving your order. If an item is returned without contacting us first, we unfortunately cannot guarantee that your request will be processed. 


What types of items are eligible for exchange or return? 

Items from The New Yorker Store must be returned in their original condition and packaging, tags included. They cannot be washed, worn, used, or altered in any way. Limited-edition items are not eligible for exchange or return. 


How much does a return cost?

You are responsible for the cost of shipping a return, except when The New Yorker Store is the cause of the exchange or return. (See “Damaged, Incorrect, or Incomplete Orders.”)

 

After returning an item, when can I expect a refund? 

Please allow three to five business days for a return to be processed. Your refund will typically appear on your account two to three business days after processing but can occasionally take up to five business days. 


Damaged, Incorrect, or Incomplete Orders


My order arrived damaged, incorrect, or incomplete. What should I do? 

Please send photos of the damaged or incorrect item(s) to thenewyorker@fhcustomercare.com within sixty days of receiving your order. This not only allows us to verify the issue but also helps us understand what went wrong and how we can prevent it from happening in the future. 


After receiving the photos, we’ll e-mail you a return label so you can ship the items back to our facility. As soon as your return is received, we will ship you a replacement. Please note that, as much as we’d like to help, we are not responsible for damage to items that have been worn, used, or washed. 

 

What if my item doesn’t look like its photo in The New Yorker Store? 

Please feel free to send a photo to our team at thenewyorker@fhcustomercare.com so we can better assist you. Items will sometimes vary from their digital representation in the store, and we are happy to take a look if the final product differs significantly from your expectations. 


Limited-edition Items


My limited-edition item was sent to me but didn’t arrive owing to a shipping error. How should I go about getting my item? 

If your package is returned to us owing to a shipping error, our team will reach out to you via the e-mail address associated with your order. We’ll do our best to get an updated shipping address from you, but, if a response is not received within five business days, we reserve the right to refund your order. 


Can I exchange or return a limited-edition item? 

Owing to their limited number, these items cannot be exchanged or returned. 


Covers and Cartoons


Can I purchase prints of New Yorker covers and cartoons? 

Of course. New Yorker covers, cartoons, and more can be found in the Condé Nast Store


Is it possible to license a New Yorker cartoon for non-personal use? 

Yes. Please visit the Cartoon Bank and follow the instructions for licensing a New Yorker cartoon.